How far in advance do I have to call you?

You can call the same day and if we have an opening in our schedule we will be happy to accommodate you. Otherwise, 24-48 hour notice is rarely a problem.

How does the process work?

1) You pick a 2-hour appointment window.

2) We call when we are 20 minutes from your location.

3) We look at what you have and give you a firm price quote.

4) If you accept, in most cases we can do the work right then.

5) When everything is done and broom clean, you pay us the agreed upon price.

What do you take?

It’s a lot easier to tell you what we don’t take. See the next question for what we don’t take. We take basically everything else. We clean out attics, backyards, basements and remove appliances, clothing, construction debris, furniture, grills, hot tubs, swing sets, toys, and so much more.

What will you not take?

Asbestos, chemicals, furnaces, hazardous materials, oil drums, oil tanks, paint cans, and water heaters.

Do I need to sort or bag my stuff?

No. You pay based on the volume of space we need on the truck.

Do you take heavy materials?

Bricks, cement, concrete, gravel, soil, tiles and other heavy materials can only be stacked one foot high on the truck bed and are priced differently. Call for details.

How long will the work actually take?

This depends on what we are taking. A few items, at most 30 minutes. A whole house could take many hours. Remember, you pay for space on the truck, not how long the project actually takes to complete.

Who uses your service?

Three major groups: businesses; government agencies; homeowners.

Do you provide any additional services?

Yes, we do. You can hire labor only, on an hourly basis, to help you with any projects you may have. They cannot move items to another location but can help you with packing, unpacking or moving furniture within your home or business.

How do you determine the price?

See our pricing chart. We have 12 price points, from 1/12 of a truck to a full truckload. Our price includes all labor, truck usage, tolls and related expenses. You pay the flat, agreed upon price, nothing more.

What is the minimum size job?

The minimum size cleanup is 1/12 of a truckload. If you look under “Pricing” on this website, you can get a better idea of what 1/12 of a truckload entails.

What is the largest size job you will do?

There is no maximum size project. We may need more than one truck, but no job is too large for our company.

What geographic area do you cover?

In New Jersey, from Ocean County north. Fifteen of the 21 counties. If you key in your zip code on the website, you can find out if you are within our service area.

How do you track where my items go?

Good question. Before we leave your home, we tag and track any and all items we think can be donated. But remember, we don’t make the final decision on what is accepted by the charity. The charity decides. So, our charity partners may not choose everything that you want to be donated.

What type of payment do you accept?

We accept all major credit cards and checks. Credit approved businesses can apply for a net 30-day billing option.

What happens to my stuff?

Anything that can be donated and anything that can be repurposed to someone else will be. Only things that cannot be saved and reused are taken to the landfill for disposal. Our goal is to dump as little as possible.

What can you recycle?

Most metals can be recycled along with wood, paper and other products as well. We are always on the lookout for new recycling centers which will accept materials from us. Again we prefer to recycle than to dump at the landfill.

To which charities do you donate?

We work with many charity partners in the area, but we are always looking for additional ones. If you have one you would like us to work with, please do not hesitate to tell us.

Do you do any demolition work?

Yes. Projects on the smaller side, such as playhouses, decks, above ground pools, and sheds, are all jobs we can take care of from start to finish.

Can you do the work if I am not home?

We prefer it if you are present. We want to make sure that you are 100% satisfied when we are done, while we are still at your home or office. So, we prefer someone to be on site for the project.

What equipment do you bring to the job?

We bring everything we could possibly need to get your job done properly. We have dollies, rakes, shovels, assorted tools, and wheelbarrows. We even come with shoe covers and a rolled carpet to make sure we leave no footprints in the inside of your home.

Do I get a tax deduction receipt?

Yes, if anything is accepted by one of our charity partners. We do not have the final say. It is up to the charity to decide whether or not to accept what we are offering. If your items are accepted, you will receive your tax deduction receipt within 14 days.

Can I get a discount price?

If you book your own appointment online, you receive a $20 discount. From time to time we offer coupons online. Other discount offers may be in place from time to time.

May I just pay to hire some helpers?

Yes, you can. If you ever need an extra set of hands, or many sets of hands to help with projects such as rearranging furniture, loading and unloading trucks, or anything else, we can take care of it for you.

Why a two-hour window?

Every job can take a bit longer than expected. It’s impossible to make an exact time when we are coming from a previous job. Unexpected traffic may be an issue. Ask for the first appointment of the day for a narrower time frame.

Are you insured?

We are fully insured with the needed liability, workmen’s comp, and theft/collision for the trucks. Feel free to ask our team captain to show you the insurance documents he has in the truck.

Why can’t you give me an exact price on the phone?

Our estimates are as accurate as we can make them. You could look at 3 different sofas that could be small, medium and large. They are all sofas, but will take up a different amount of space on the truck. Send over pictures. The more we can see, the more accurate the price before we reach your home or office.

What guarantees do you offer?

First, we guarantee that the price quote we give you is the price you pay. No end of the job surprises. Second, we guarantee to be on time or you will receive a discount. Third, we guarantee to donate and recycle whatever we can. Our goal is to dump as little as possible in the landfill. Last, but not least, we guarantee that we want you to be 100% satisfied with the work we do for you.

Do you do commercial sites?

Yes, we do construction debris, office cleanouts, retail locations, and storage units. If two strong, able-bodied people can lift it, we can take it away today. Commercial billing accounts are available based on credit checks.

What assurances can you give if I am uncomfortable with strangers in my home?

We do everything possible to make you comfortable. Our uniformed crew will show you their corporate ID cards along with any insurance documents you want to see. You will see by the image we project, that we are very selective in whom we hire, and how well-trained they are, before we put them on the road.

Why shouldn’t I use a national franchise?

With us, you are dealing with local ownership. The call center you reach is here in New Jersey, not thousands of miles away. Same with our customer service department. Our customer service representatives handle concerns for our customers only. With a national franchise your customer service representative may be handling 100 calls a day for clients all over the country. We are here in New Jersey for you and only for you. From us you get the national professionalism with the local caring.

Why shouldn’t I use a local junk hauler with his own truck?

If you choose that route, make sure you see proper ID. Do whatever background checks you feel are needed and please make sure you see all proper insurance documentation before any work is started.

Why should I use Take It Away Today?

Most importantly, our prices are competitive and we guarantee our work. We also guarantee...

- To show up on time—discount if we don’t

- To send well-trained, courteous, friendly crewmembers to do the work

- To give you a firm, binding price quote before we start. No surprises at the end

- To do everything possible to have you 100% satisfied with the work we do before we leave your location

Call Now & Get Your Guaranteed Price In Writing

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